Terms of use
Last updated: 10 November 2026
These terms apply when you use the Chillfresh Technologies website (chillfreshtech.com.au) and our apps, including apps downloaded from the Apple App Store or Google Play. By using them, you agree to these terms. If you don't agree, please don't use them.
"Chillfresh", "we", "us" and "our" mean A.C.N. 703 536 823 Pty Ltd (ACN 703 536 823) and Chillfresh Pty Ltd, which together operate Chillfresh Technologies, Brisbane, Queensland, Australia.
Who our apps are for
Our apps are made for air conditioning and refrigeration technicians, estimators and HVAC businesses. You must be at least 18, or using them under the supervision of an employer or trainer. If you use our apps for a business, you confirm you're allowed to accept these terms for that business.
What our apps do, and what they don't
Our apps help you collect information, work through calculations and produce reports. They are tools to support qualified people. They don't replace them.
- Results depend on what you enter. Calculations use the readings, measurements and site details you provide, together with published data and the defaults shown in the app. You're responsible for checking that your inputs are accurate and suit the job.
- Use your professional judgement. You remain responsible for your work, your advice to clients and your decisions about equipment, installation and repair.
- Not engineering certification. Reports and results are not certified, verified or approved by an engineer, and must not be presented as if they were. For commercial projects, results are equipment selection data to send to suppliers. They should be reviewed by a registered mechanical engineer where a project needs one.
- Not equipment selection. Our apps don't choose or recommend specific equipment. Suppliers and manufacturers make selections from the data you send them.
- Standards and published data. Our apps refer to Australian and New Zealand standards, industry guides and manufacturers' published data. They don't reproduce those documents, and they don't confirm that any job complies with them. Where a value isn't from a published source, the app labels it.
- Licences and regulations. You're responsible for holding the licences your work needs (such as a refrigerant handling licence) and for following the laws and regulations that apply to your work.
Your information and your clients' information
Our apps store your jobs, readings, reports and photos on your own device. You own your content. You're responsible for keeping backups, and for handling homeowners' and clients' personal information lawfully, including telling them what you collect and why. Our privacy policy explains how we handle information.
Purchases and subscriptions
Some features need a purchase or subscription, made through the Apple App Store or Google Play. Prices are shown in the app before you buy.
- Subscriptions renew automatically until you cancel. Cancel at least 24 hours before the renewal date in your Apple or Google account settings.
- Free checks or trials are as described in the app at the time.
- Refunds are handled by Apple or Google under their policies. Nothing in these terms limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.
- Restore purchases in the app to use what you've bought on a new device signed in to the same store account.
Fair use
Please don't:
- copy, resell or redistribute our apps, or try to extract their source code or calculation methods, except where the law allows;
- use our apps or website for anything unlawful, or to mislead anyone about who prepared a report;
- interfere with the website or apps, or try to get around purchase checks.
Our content
The apps, website, Chillfresh name and logo, calculation engine, designs and text belong to us or our licensors. Buying or downloading an app gives you a personal, non-transferable licence to use it under these terms. Your business's letterhead and content on reports remain yours.
Changes and availability
We may update, improve or change our apps and website, and we may update these terms. We'll post the new version here with a new "Last updated" date. If a change materially affects you, we'll let you know in the app. We aim to keep everything available, but we can't promise the website or apps will always be free of interruptions or errors.
Our responsibility to you
Under the Australian Consumer Law and the New Zealand Consumer Guarantees Act, you have guarantees that can't be excluded. Nothing in these terms excludes, restricts or changes those rights.
Apart from those guarantees, and as far as the law allows:
- our apps and website are provided "as is";
- we're not liable for indirect or consequential loss, such as loss of profit, loss of data or loss of business, arising from your use of the apps or website; and
- where our liability for failing to meet a guarantee can be limited, it's limited to supplying the service again or paying the cost of having it supplied again, or, for a purchase, refunding what you paid for it.
You're responsible for losses caused by decisions made on inputs you entered incorrectly or by using results outside what the app is designed for.
Ending your use
You can stop using our apps at any time by deleting them and cancelling any subscription. We may suspend or end access if you seriously breach these terms.
Governing law
These terms are governed by the laws of Queensland, Australia. You and we agree to the courts of Queensland, without limiting any consumer rights you have in New Zealand or elsewhere.
Contact us
A.C.N. 703 536 823 Pty Ltd and Chillfresh Pty Ltd, operating Chillfresh Technologies
Brisbane, Queensland, Australia
Email: support@chillfreshtech.com.au